FAQ – Let me answer it

• What are the shipping times for your products?

We take 2-4 days to process your order and then 6 to 12 days to deliver it to you.

• Do you ship worldwide?

No, currently only to the EU, the USA, and Canada.

• Where do we ship your product from? Our offices are located in Auvergne-Rhône-Alpes in France.Our international warehouse, on the other hand, is located in China or in the EU zone.

• Do you provide product tracking information? Yes, please wait 3 days after your order or ask us via email at infos@charminery.com 

• Some items are missing from my order, what should I do? 

Our products are shipped separately based on your order. For example, if your order contains items from two different warehouses, there will be two deliveries accordingly. The rest of the order will likely arrive shortly.

• I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a picture of the damaged item to the email address: infos@charminery.com and we will send you a similar replacement item as soon as possible.

• Where are you located? We are located in Saint-Etienne, France.

• I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see its whereabouts at any time. If you still feel you need assistance tracking your package or would like to inquire further, please contact us by email at the following address: infos@charming.com

• Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online purchases. If you still wish to receive a refund on your order, we can certainly process the payment, provided the request is made within 30 days from the order date and the product(s) concerned are not on sale. For more information, please read further about our refund policy.